Lonestar Wholesale Return Policy
At Lonestar Wholesale, we are committed to providing top-quality products and exceptional service to our customers. We understand that sometimes a return or exchange may be necessary, and we aim to make the process as smooth and convenient as possible. Please review our return policy below:
1. Eligibility for Returns:
- Products must be returned within 30 days of purchase.
- Items must be unused, in their original condition, and with all original packaging intact.
- Returns must be accompanied by proof of purchase, such as a receipt or order number.
2. Non-Returnable Items:
- Certain items are not eligible for return, including:
- Customized or personalized products.
- Products that have been used, altered, or damaged by the customer.
- Clearance or final sale items.
3. Return Process:
- To initiate a return, please contact our customer service team at [contact information] to request a Return Authorization (RA) number.
- Once you have received your RA number, securely package the item(s) and include the RA number on the outside of the package.
- Ship the item(s) back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part.
- Upon receipt of the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
- Refunds or exchanges will be processed within [X] business days of receiving the returned item(s), using the original form of payment.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We may require photo evidence of the damage or defect to expedite the resolution process.
- Depending on the circumstances, we may offer a replacement, exchange, or refund for the damaged or defective item.
5. Restocking Fee:
- A restocking fee of [X]% may be applied to returns that are not due to manufacturer defects or errors on our part.
6. Refunds:
- Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees and original shipping charges (if applicable).
7. Exchanges:
- Exchanges are subject to product availability. If the desired exchange item is out of stock, a refund or store credit may be offered instead.
8. Customer Satisfaction:
- Your satisfaction is our priority. If you have any questions or concerns about our return policy or any aspect of your shopping experience with Lonestar Wholesale, please don't hesitate to contact us. We're here to help!
Note: This return policy is subject to change without notice. Please refer to our website or contact us directly for the most up-to-date information.
By shopping with Lonestar Wholesale, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing Lonestar Wholesale!